Returns & Exchanges Policy
Important Notice: This Policy Does Not Apply to Our Site
Mobilityrehabbrain is an informational and editorial platform. We do not sell products, services, or accept payments. Therefore, standard consumer return and exchange policies do not apply.
All content on this site is provided freely and permanently. There are no transactions, no purchases, and no refunds to process.
Why We Have No Returns Policy
We are an informational platform dedicated to providing evidence-based rehabilitation and mobility support guidance. We do not operate as a commercial retailer or service provider.
Consumer protection laws that govern returns, exchanges, and refunds apply specifically to purchases of goods or services. Since there are no purchases on our platform, standard return policies simply do not apply.
All educational content, articles, guides, and resources are made available freely and indefinitely. There is no buyer-seller relationship, no transaction, and therefore no refund mechanism.
How We Differ From Online Retailers
A typical online store selling physical products or commercial services must comply with consumer protection regulations in the United Kingdom and across the EU. These stores typically provide:
- 14-day cooling-off period: Customers can return purchased items within 14 days of purchase for a full refund
- Exchange options: Defective or damaged products can be exchanged for working alternatives
- Refund processing: Money-back guarantees are legally enforceable for faulty goods or services
- Return shipping: Retailers must cover costs for legitimate returns
This does not apply to Mobilityrehabbrain because there is no commercial transaction, no payment processing, and no product delivery.
Access to Content is Always Yours
Since all content is provided at no cost, you retain unlimited access to every article, guide, and resource indefinitely. You are never charged, never billed, and never required to renew or subscribe.
If you decide the content is no longer useful to you, you are free to:
- Stop visiting the site at any time — no cancellation required
- Seek alternative information sources without any obligation
- Return to the site whenever you need the information again
Because there is no financial transaction, there is nothing to "return" or "refund."
What If You Have Questions About Our Content?
While we do not process returns or exchanges, we take editorial feedback seriously. If you have concerns about the accuracy, clarity, or relevance of our content, we welcome your input.
You can:
- Submit feedback through our contact form
- Report inaccuracies or outdated information to our editorial team
- Request clarification on any rehabilitation or mobility-related topic
- Suggest topics you would like us to cover
Our editorial team will review your feedback within a reasonable timeframe and respond accordingly. This helps us improve the quality and usefulness of our content for all visitors.
No refund is needed — because there was no payment in the first place. Your access to content remains unchanged regardless of feedback.
Frequently Asked Questions About This Policy
No refund is possible because you have not made any payment. Mobilityrehabbrain is completely free to access. There is no charge for browsing articles, downloading guides, or reading educational content. Since no money has changed hands, there is nothing to refund.
If you find that our content does not meet your needs, you are free to explore other sources. We do not require you to use our site or commit to any subscription. If you have specific concerns about accuracy or would like to suggest improvements, please contact us. Our editorial team welcomes constructive feedback.
UK consumer protection law (including the Consumer Rights Act and Distance Selling Regulations) applies to commercial transactions — the sale of goods or services for money. Since Mobilityrehabbrain does not sell products or services, and does not accept payment, these laws do not create a returns or refund obligation. However, we are committed to providing accurate, evidence-based information.
If you experience technical problems such as broken links, page errors, or accessibility issues, please contact us with details. Our team will work to resolve the issue. Since we provide content at no charge, there is no refund applicable — only technical support to restore access.
Content on Mobilityrehabbrain is provided for personal, educational use. For questions about permissions, licensing, or republishing, please see our Terms of Service or contact us. This is a content-use matter, not a return or exchange issue.
Need Help?
Although we have no returns or refunds to process, our editorial team is happy to assist with content questions, feedback, or technical issues.
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